Shipping policy
Last Updated: May 19, 2026
Welcome to whitlin.com. We are committed to delivering your orders quickly, safely, and efficiently across the United Arab Emirates and selected international destinations.
1. Order Processing Time
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Orders are processed within 1–2 business days after payment confirmation.
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Orders placed on weekends or UAE public holidays will be processed on the next business day.
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During sales, promotions, or peak seasons, processing times may be slightly longer.
2. Shipping Coverage
We currently ship to:
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All Emirates within the UAE
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GCC countries (optional)
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Selected international destinations (optional)
If your location is unavailable during checkout, please contact us at info@whitlin.com
3. Delivery Timeframes
UAE Deliveries
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Dubai & Abu Dhabi: 1–3 business days
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Other Emirates: 2–5 business days
GCC Deliveries
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Estimated delivery: 4–10 business days
International Deliveries
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Estimated delivery: 7–15 business days depending on destination and customs clearance.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, customs processing, or high order volumes.
4. Shipping Charges
Shipping fees are calculated at checkout based on:
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Delivery location
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Order weight/size
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Selected shipping method
Free Shipping
We may offer free shipping promotions on eligible orders above a specified amount.
5. Cash on Delivery (COD)
Cash on Delivery may be available for eligible UAE orders.
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Customers must ensure someone is available to receive and pay for the order.
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Repeated failed COD deliveries may result in future COD restrictions.
6. Order Tracking
Once your order has been shipped, you will receive:
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A shipping confirmation email/SMS
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Tracking details and courier information
Tracking updates may take up to 24 hours to appear.
7. Failed Delivery Attempts
If delivery fails due to:
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Incorrect address
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Unreachable customer
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Refusal to accept delivery
the package may be returned to us. Additional shipping charges may apply for re-delivery.
8. Customs, Duties & Taxes
For international shipments:
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Customs duties, import taxes, and related fees are the responsibility of the customer unless otherwise stated.
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Delays caused by customs authorities are outside our control.
9. Damaged or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery at:
+971 54 438 9849
Please include:
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Order number
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Photos of the package/items
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Description of the issue
10. Delivery Address Responsibility
Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
11. Contact Us
For shipping-related questions, please contact:
231 Al Ittihad Rd, Al Qusais, Al Nahda 1, Dubai, UAE
+971 54 438 9849