Help Centre

Frequently Asked Questions

Everything you need to know about our linen, orders, delivery, and hospitality supply.

Our linen is woven from 100% long-staple cotton at 300+ thread count — the exact specification we supply to five-star hotels across 14+ countries. It feels soft from the first wash and only gets better with every one after.

Yes — free shipping across the UAE on orders over AED 199. Orders are usually delivered within 2–5 business days. International shipping is calculated at checkout.

We accept returns within 14 days on unused, packaged items. Simply reach out to our team and we'll guide you through the process.

Absolutely — hospitality is our heritage. We offer flexible minimum order quantities, custom embroidery, private-label packaging, and global shipping. Visit our Bulk Orders page or message us for a quote.

Each product page includes a size guide with dimensions for duvet covers, fitted sheets, and pillowcases. If you're between sizes, size up for a more relaxed drape.

Machine wash cold (30°C) on a gentle cycle, tumble dry low, and avoid fabric softeners — they coat the weave and reduce absorbency. Iron on medium heat if needed.

Yes. Our weaves are OEKO-TEX® certified, meaning they're tested free from harmful substances — safe for you and your family.

We accept all major credit and debit cards, plus the express payment options shown at checkout. All transactions are secure and encrypted.

Still have a question?

Our team replies within one business day. Reach out and we'll help you find the right linen.